Awesome Events Begin Here...

FAQ

Most frequent questions and answers

TBP Events now offers an optional damage waiver for items rented from us.

This allows you to pay a 7% fee that protects you from 80% of the costs of repairing or replacing

accidentally damaged items, up to $5,000

Please Note:

  • The damage waiver does NOT cover repair or replacement costs of items that are misused, mishandled or otherwise abused (example: a participant cuts the vinyl with a pocket knife). 
  • This Damage Waiver is NOT liability insurance.
  • This Damage Waiver does NOT cover theft, vandalism, silly string, misuse and/or abuse.
  • This Damage Waiver does NOT cover missing equipment.  TBP Events will bill for any and all missing equipment at new replacement cost.

If the damage waiver is declined and any rental items are damaged, the customer will be responsible for the full cost of repair or replacement. Customer is responsible for equipment from delivery until return.

Damaged equipment must be returned in order for the damage waiver to apply.

To see all details concerning our damage waiver, please review your contract.

TN Bounce Parties maintains a strict policy of checking after each rental to make sure the units are cleaned and sanitized. We also regularly power wash and scrub all our equipment after 3 times of being sent out for rental or when needed. 

Please make your reservations as soon as possible. All of our inflatables are very popular and often booked weeks and even months in advance. The sooner you call, the more likely you are to be able to obtain the item you want. 

Your event is very important to us. When you book with us, we reserve your equipment for the date and time of your specification. In order to ensure that we continue to provide excellent service, we have updated our policies. 

Standard Cancellation and Rescheduling Policy 

Our event date change policy allows for changes to be made to your event date, however, a fee will be charged for any date changes made once you have reserved an item. This fee covers administrative costs and ensures we can continue to provide high-quality service.

  • Events canceled or rescheduled 30 days or more before your event date will be charged 25% of the total rental price. The remaining 25% will be issued as a gift card to be used towards a future event date.
  • Events canceled or rescheduled between 15-29 days before your event will be charged 35% of the total rental price. The remaining 15% will be issued as a gift card.  
  • Events canceled or rescheduled 14 days or fewer before your event date will be charged 50% of the total rental price. Any remaining balance paid can be issued as a gift card or refunded to the card used at booking. 

Please note that rental items for your original event date will be on hold until the new date is confirmed and the fee is paid. To make a change, please contact us by phone or email and provide us with your new preferred date. We will check availability and confirm the new date. We cannot guarantee that the equipment will be available; however, we are happy to substitute for items of equivalent or greater value only.

An invoice for the fee will be added to your contract and must be paid within 7 days to secure the new date. 

If inclement weather is present the day of the party (heavy rain above 60% or high wind above 15mph) you have the option to reschedule the event. Any balance paid will be applied to your newly scheduled rental date. 

Item Exchange or Item Removal

Any customer who wishes to exchange or remove an item from their contract after it has been signed will be subject to a fee of the respective item. This policy is designed to compensate for potential loss of revenue resulting from changes made to contracted items.

  • Items removed or exchanged 30 days or more before your event date will be charged 25% of the total rental price for that item(s) removed. 
  • Items removed or exchanged between 15-29 days before your event will be charged 35% of the total rental price for the item(s) removed. 
  • Items removed or exchanged 14 days or fewer before your event date will be charged 50% of the total rental price for the item(s) removed. 

The fee will be added to your contract and the price for the replacement item will be added. 

All entertainment services are nonrefundable. This includes face painters, balloon artists, petting zoos, caricature artists, food trucks, DJs, and magicians. 

TBP Events accepts cash, company checks, and most major credit cards. If you are paying with cash, please have the correct amount. For their safety, our drivers do not carry change. 

Deposits must be paid with a credit card or corporate check.

Our inflatables can be setup on Grass, Pavement, and indoors on smooth surface. NO GRAVEL!!! If possible, all inflatables and tents should be staked in the ground for safety. If staking is not possible, weights (Sand Bags) will be required in lieu of stakes. A $15.00 Sand Bag Fee will be appiled for hard surfaces. Set-up location and conditions are the responsibility of the customer, and must be identified upon placing rental reservation and cannot be modified once the driver has left the warehouse. Tennessee Bounce Parties is not responsible for damage to underground cabling and/or utilities. For information regarding utility locates – dial 811. 

Presently, we only service corporate picnics for events taking place at a park.

The customer is responsible for obtaining proper permission and/or permits for equipment rented and placed in parks or other public locations. If proof of insurance is required, please allow 2-3 business days for processing requests. ( In most cases a generator is required. Most parks do not provide a power source.) 

$1,000.00 rental minimum required for public park delivery due to delivery restrictions.

Our inflatable rides and games are inflated using a fully enclosed electric blower unit that is powered by a standard 110 volt, 20 AMP, three-prong electrical outlet. Each blower draws roughly 9-10 Amps (1,000 -1,100w) and some larger units require multiple blowers. If multiple blowers are require, each blower will need to be on its own circuit. Electricity is needed within 70 feet of the inflatable. These motors run constantly to keep the unit inflated so constant ample power will be required. 

Concession equipment should not be placed on the same power source. The units are powered by a standard 110 volt, 20 AMP, three-prong electrical outlet. Each machine requires between 7-11 Amps (900-1,300w). 

Our carnival equipment requires 220v/50amp service in order to operate. We have generators if power is not available.

A generator may be used to power the units if sufficient outlets/power is not available. Please see the add-ons portion of our website for pricing.  Generators can only be used outdoor in a well ventilated area.

* Please visit our policy page for more information or call 

615-438-3116

  • Generator Rentals: Rental Includes a Full Tank of gas. Run-Time 4 to 5 hours depending on Load.
  •  If you event is longer than 5 hours, Extra gas will be needed. (Extra reg. 87 fuel not included)
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